All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Items offered on our website are only available for delivery to addresses in Canada. Any shipments outside of Canada are not available at this time.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Highly flammable products cannot be shipped via Canada Post and will be shipped via ground shipping service UPS (Standard).
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page or we will contact you before fulfill the order.
Sales tax is charged according to the province or territory to which the item is shipped.
Returns, Refunds, and Warranty
We accept returns. You can return unopened items in the original packaging within 14 days from the day you have received it, with receipt or proof of purchase. If 14 days or more have passed from the day you have received the product, we cannot offer you a refund or an exchange.
Please contact us to obtain Merchandise Return Authorization before sending the product back to us.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price less the cost of shipping the original order and a credit will automatically be applied to your original method of payment.
Return Shipping is the customer’s responsibility and the original Dimes CANADA purchase receipt must accompany all return shipments.
Warranty, Exchange and Returns
Please contact us within 14 days of your purchase for repair or exchange of products that are defective.
Initial reporting of the issue can be made by phone or email. Provide us with a description of the issue and any steps taken to reveal the defect if it has a functional or operating issue. We may request pictures to better understand the nature of the defect.
If the defect is resulted from using or operating the product against manufacturer manual or operating instructions (if such instructions accompany the product), you will not be entitled to a return and you may choose to contact the manufacturer directly.
If the product is identified as defective and you are entitled to a return, please get Merchandise Return Confirmation from us before shipping it back to us.
Upon receipt of the returned item, we will fully examine it to confirm the defect and will exchange it with the same product model. If we are unable to exchange the defective product, we will issue the refund less cost of the original shipping.
If the defective item has less value than the shipping cost, then a refund of the original purchase price will automatically be applied to your original method of payment.
If 14 days or more have passed from the day you have received the product, we cannot offer you a refund or an exchange. Most products we sell are covered by Manufacturer’s warranty. Past 14 days of the purchase (plus shipping time) we will redirect the customer to the manufacturer directly for any warranty related questions. Please e-mail us if you require assistance to locate manufacturer’s contact information.
Return Shipping is the customer’s responsibility and the original Dimes CANADA purchase receipt must accompany all warranty shipments.
Upon receipt of the return authorization, you can send the product to:
Dr. Unit # 101
Mississauga ON. L5T 1M4